Shipping policy

November 2026 Workshop Break
Our workshop is closed from 10 November and reopens on 1 December.

  • Orders placed by 31 October are dispatched before the break, as usual.
  • Orders placed 1–30 November are pre-orders. Production starts on 1 December and orders are built in the order they are received. Pre-orders get free shipping to your nearest FedEx (TNT) depot.
  • We have limited spots for delivery before Christmas, allocated first come, first served.

We’re still answering messages and fit-check questions throughout November.

As a newly launched Australian business, we are committed to providing a reliable service while keeping your costs low. At this time, we offer two convenient options for receiving your Grotto Base: Australia-Wide Shipping or Customer Pickup.

1. Australia-Wide Shipping (FedEx / TNT Freight)
We offer shipping Australia-wide through FedEx (TNT).
Because the Grotto Base is a bulky item, shipping costs vary depending on your location and chosen delivery method.
At checkout, you will be able to choose between:

A) Depot Pickup (Recommended)
This option allows your order to be shipped to your nearest FedEx (TNT) depot, where you can collect it at a time that suits you.

  • Usually the most cost-effective option (free for pre-orders placed 1–30 November)
  • Suitable for customers who can transport the product themselves

B) Home / Business Address Delivery
You may also choose delivery directly to your home or business address.

  • Additional cost may apply depending on your location
  • Delivery availability may vary for remote or regional areas

Shipping Timeframe: Orders are typically dispatched within 15 business days, and delivery times will depend on your location and carrier schedules. Pre-orders placed during our November break are dispatched in order once production restarts on 1 December.

2. Customer Pickup
You may choose to pick up your order directly from our location in Artarmon. This option is free for all customers.
Pickup Location: Artarmon, NSW – Exact address will be provided upon confirmation.

Confirmation Email: DO NOT attempt to pick up your order until you have received a “Ready for Pickup” confirmation email. This email will include the full pickup address and available hours.

Processing Time: Orders are usually ready for pickup within 15 business days.